Multi Me Subscription Terms and Conditions

Version: 2.0
Last Updated: 10 June 2026

1. Parties

This Agreement is between:

MULTI-ME LIMITED (Company No. 07450055), whose registered office is at 2 Bittam Wood Cottages, Woodend Lane, Nailsworth, Gloucestershire, GL6 0RH ("Multi-Me")

and

The Customer identified on the applicable quotation, order form, purchase order or invoice.

2. Services

Multi-Me provides access to one or more of the following services:

(together referred to as the "Services").

Certain Services, including RIX Wiki, may be provided in partnership with or under licence from RIX Inclusive Research.

3. Subscription

The Customer is granted a non-exclusive, non-transferable right to access and use the Services during the Subscription Term.

Subscriptions are based on the number of Supported Users, Authorised Users, or other licence quantities specified within the applicable quotation, order form or invoice.

The Customer is responsible for ensuring that only authorised individuals access the Services.

4. Subscription Term and Renewal

Unless otherwise agreed in writing:

  • Subscriptions are provided for an initial term of twelve (12) months.

  • Subscriptions automatically renew for successive twelve-month periods.

  • Either party may cancel renewal by providing at least ninety (90) days written notice prior to the end of the current term.

5. Fees and Payment

Subscription fees are set out within the applicable quotation, order form or invoice.

Invoices are payable within thirty (30) days unless otherwise agreed in writing.

Multi-Me reserves the right to suspend access to the Services where invoices remain unpaid more than thirty (30) days after the due date.

Subscription fees may be reviewed annually upon reasonable notice.

6. Customer Responsibilities

The Customer shall:

  • use the Services lawfully and in accordance with applicable legislation;

  • maintain appropriate user access controls within its organisation;

  • obtain any permissions, consents or lawful bases required for the processing of personal data;

  • ensure that information entered into the Services is accurate and appropriate;

  • comply with Multi-Me's Terms of Use.

The Customer remains responsible for the content uploaded to the Services by its users.

7. Data Protection

For most deployments of the Services, the Customer acts as the Data Controller and Multi-Me acts as the Data Processor.

Where Multi-Me processes personal data on behalf of the Customer, such processing shall be governed by the applicable Data Processing Agreement (DPA).

Both parties shall comply with applicable data protection legislation including:

  • UK GDPR

  • EU GDPR

  • Data Protection Act 2018

  • applicable Irish data protection legislation

Further information is provided within Multi-Me's Privacy Policy.

8. Hosting and Security

Multi-Me maintains appropriate technical and organisational measures to protect customer data.

Customer data is hosted within the United Kingdom and/or European Economic Area (EEA) using approved cloud infrastructure providers.

Multi-Me will not transfer personal data outside the United Kingdom or EEA except where permitted by applicable data protection legislation and appropriate safeguards are in place.

Multi-Me maintains information security controls aligned with ISO 27001 and publishes details of approved sub-processors within its Sub-Processor Register.

9. Support and Availability

Multi-Me will use reasonable endeavours to provide the Services continuously and maintain service availability.

Planned maintenance may occasionally require temporary service interruption.

Support is provided in accordance with the support arrangements specified within the Customer's subscription package.

10. Intellectual Property

All intellectual property rights in the Services remain the property of Multi-Me Ltd., RIX Inclusive Research and/or their licensors.

The Customer retains ownership of its own data and content uploaded to the Services.

Nothing in this Agreement transfers ownership of intellectual property rights between the parties.

11. Confidentiality

Each party shall keep confidential any non-public business, technical, commercial or personal information obtained from the other party and shall not disclose such information except where required by law.

This obligation survives termination of the Agreement.

12. Limitation of Liability

Nothing in this Agreement excludes liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • any liability which cannot lawfully be excluded.

Subject to the above, Multi-Me's total liability arising from the Services shall not exceed the subscription fees paid by the Customer during the preceding twelve (12) months.

Neither party shall be liable for indirect, consequential or special losses, including loss of profit, revenue or business opportunity.

13. Termination

Either party may terminate this Agreement:

  • at the end of any Subscription Term by giving notice in accordance with Clause 4;

  • immediately where the other party commits a material breach which remains unremedied for fourteen (14) days following written notice;

  • immediately upon insolvency of the other party.

Upon termination:

  • access to the Services will cease;

  • Customer data will be retained and deleted in accordance with Multi-Me's Data Retention and Deletion Policy;

  • either party may request return or deletion of data in accordance with the DPA and applicable law.

14. General

These Subscription Terms, together with:

  • the applicable quotation, order form or invoice;

  • the Terms of Use;

  • the Privacy Policy;

  • the Data Processing Agreement (where applicable);

constitute the entire agreement between the parties.

These Terms are governed by the laws of England and Wales.

Nothing in these Terms affects any mandatory rights or protections available under Irish law, European Union law or applicable data protection legislation.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales unless otherwise required by applicable law.