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Security, Compliance & Technology

 

Trusted, secure, and built in partnership with real-world expertise

Multi Me is designed to meet the highest standards of security, compliance, and reliability—giving organisations confidence that their data, and the people they support, are protected.

At the same time, it is shaped through partnership, research, and lived experience, ensuring it works in real-world settings across health, education, and social care.


Security & Infrastructure - Robust, reliable, and always available

Multi Me is built on secure, scalable cloud infrastructure to ensure data is protected and accessible when needed.

  • ISO 27001 certified – independently audited information security management

  • Secure AWS hosting – industry-leading cloud infrastructure

  • Daily backups – ensuring data resilience and continuity

  • Web and mobile access – available across browsers, Apple, and Android devices

[View our ISO 27001 certification]


Compliance & Standards - Aligned with national frameworks and best practice

Multi Me supports organisations in meeting key standards and requirements across health, education, and social care.

  • PRSB “About Me” conformance – supporting safe, standardised information sharing

  • Designed to support joined-up working across services and transitions

  • Built with consideration for data protection and safeguarding requirements

This ensures information is not only secure, but also structured, meaningful, and shareable where appropriate.


Data Ownership & Portability - Information that belongs to the individual

Multi Me is built around a simple principle: the individual owns their information.

  • Data can be exported and shared in accessible formats

  • Supports continuity across services, settings, and life stages

  • Reduces the need to repeatedly retell personal information

This approach empowers individuals while supporting services to maintain consistent, high-quality records.


Reporting & Evidence for Commissioners - Demonstrating outcomes and impact

Multi Me provides tools to capture and export meaningful data, helping services to:

  • Evidence outcomes and progress over time

  • Share reports with commissioners and relevant authorities

  • Compare data across individuals, groups, or services

  • Demonstrate impact across different areas of life

This supports transparent, outcomes-focused service delivery, not just activity reporting.


Built Through Partnership - Co-developed with research, practice, and lived experience

Multi Me has been developed in collaboration with leading organisations, ensuring it reflects both best practice and real-world use.

We work closely with RIX Research & Development Centre, pioneers in multimedia advocacy and inclusive communication.

Our partnerships with providers such as Havencare Homes and Support Limited ensure the platform continues to evolve based on day-to-day use in services, shaped by staff, families, and the individuals themselves.


Designed for Trust and Confidence

By combining robust security, compliance with recognised standards, and co-developed design, Multi Me provides a platform that is:

  • Secure and reliable

  • Aligned with national standards

  • Grounded in real practice

  • Focused on improving lives, not just managing data