Our Policies & Documents

Transparency, accessibility and inclusion are very important to us.

Here you can find our key policies, terms and information about how we protect people, information and privacy, and work to make our services accessible and inclusive.

Privacy Policy →
How we collect, use, protect and manage personal information.

Cookie Policy →
Information about the cookies and similar technologies used on our websites.

Terms of Use →
The terms that apply when accessing and using Multi Me and our services.

Subscription Terms →
The terms that apply to Multi Me subscriptions and customer accounts.

Third-Party Services & Sub-Processor Register →
Information about the third-party services and suppliers we use to deliver and support our services.

Data Retention & Deletion Policy →
How long different types of information are retained and how they are securely managed and deleted.

Accessibility Statement →
Our approach to making Multi Me accessible and inclusive, informed by people with lived experience.

Security & Compliance →
Information about our approach to information security, data protection, standards and compliance.

Safeguarding Statement →
Our commitment to supporting the safety, wellbeing, dignity and rights of people using Multi Me and RIX Wiki.

ISO 27001 Certificate →
View our current ISO 27001 information security management certification.

NHS Data Security and Protection Toolkit (DSPT) →
View our current NHS Data Security and Protection Toolkit status/certification.

PRSB Standards Conformance
Multi Me / RIX Wiki supports the PRSB About Me standard, helping information about a person’s needs, preferences and wishes to be recorded and shared in a consistent, person-centred way.