SECURITY & COMPLIANCE
Your information.
Your control.
Security, transparency and portability are at the heart of Multi Me.
Multi Me is designed so people can access, understand and take their information with them — while giving organisations the security and controls they need to manage it responsibly.
✓ Secure, controlled access to personal information
✓ Clear roles and permissions
✓ View and manage devices signed in to your account
✓ Information that can be exported and taken with you
✓ Built around recognised security, privacy and information standards
Multi Me combines independent certification, recognised health and care standards, and strong data protection practices to help organisations use the platform with confidence.
Independently assured. Built on recognised standards.
ISO 27001 Certified
Independently certified by a UKAS-accredited certification body to the internationally recognised ISO 27001 standard for information security management.
View our ISO 27001 certification →
NHS DSPT Compliant
Meets the NHS Data Security and Protection Toolkit requirements for protecting health and care information.
PRSB Quality Partner
Supporting person-centred information standards
PRSB Quality Partner
Recognised as a PRSB Quality Partner, having achieved conformance with the About Me standard for person-centred information sharing across health and care.
UK & EU Data Protection
Committed to protecting personal information in accordance with UK GDPR, EU GDPR and applicable data protection legislation.
View our Privacy & Data Protection
Policies →
SECURITY & COMPLIANCE
Security
by design
Protecting information at every level.
Multi Me combines flexible access controls with safeguards that help people and organisations share information safely and responsibly.
✓ Secure sign-in — Multi-factor authentication (MFA), passkeys and biometric sign-in (including Face ID) help protect accounts.
✓ Device and session management — Users can view their logged-in devices and remotely sign out of active sessions.
✓ Role-based access — permissions matched to staff roles
✓ Circle-based sharing — granular control over who can access information
✓ Time-limited sharing links — share information by email with time-limited access
✓ Buddy moderation — additional support and oversight where needed
✓ Read receipts — see who has accessed shared information
✓ Audit trails — track changes and activity within Wikis and Diaries
✓ Take your Multi Me with you — account management can be handed over to the individual, so their information can remain with them as services or circumstances change.
TRANSPARENCY & ACCOUNTABILITY
Clear about how your information is handled.
We believe people and organisations should be able to understand how information is managed, protected and used within Multi Me.
Privacy & data protection
How we collect, process, retain and protect personal information.
Policies & documentation
Access our policies, statements, terms and compliance documentation.
Your data & your rights
Information about access, data rights, exports and how to contact us about your information.
TECHNICAL INFRASTRUCTURE
Secure technology behind Multi Me.
Multi Me is built on established cloud and web technologies designed to provide a scalable, reliable platform across web and mobile.
AWS cloud infrastructure
Scalable cloud infrastructure supporting the Multi Me platform.
Secure data architecture
Established database, storage and application technologies for managing platform information.
Web & mobile technology
Purpose-built technology supporting Multi Me across web and mobile.
Monitoring & resilience
Application monitoring, error tracking and supporting technologies help us maintain the reliability of the service.
SAFEGUARDING IN PRACTICE
Technology that supports safer practice.
Multi Me combines practical safeguarding tools with flexible access controls, helping people, supporters and organisations manage online activity safely and responsibly.
Support and oversight can be provided by a trusted Buddy where needed.
Buddy moderation
Permissions & access
Role-based and granular permissions help ensure the right people have access to the right information.
Visibility & accountability
Read receipts and activity logs provide visibility of access, sharing and changes.
Supporting organisational practice
Multi Me’s safeguards work alongside each organisation’s own safeguarding policies, procedures and responsibilities.
SECURITY & COMPLIANCE
Have a question about security or compliance?
Whether you’re reviewing Multi Me for your organisation, completing procurement or carrying out due diligence, we’re happy to provide further information about our security, data protection and compliance arrangements.